Storyline
No Collections Here
Sort your projects into collections. Click on "Manage Collections" to get started
About the Project
Introducing a compliance course designed exclusively for MeSure Insurance's call center. Our client, MeSure, is a fictional entity, and this course is tailor-made for their needs. In the past, a mandatory 60-minute annual training was provided, which unfortunately left employees disengaged due to its lengthy and uninteresting nature.
MeSure recognizes the need for change. They require a concise yet impactful course that focuses on enhancing customer service skills for their call center agents. This course has been intelligently divided into smaller, more manageable segments, mitigating the weariness often associated with lengthy sessions.
Visual aesthetics, interactivity, and consistent branding have been diligently incorporated into this course to keep learners engaged. MeSure's distinctive identity will shine through every aspect of the course.
We've responded to the demand for a streamlined learning experience. The result is a shorter eLearning course that not only imparts crucial skills but also includes an end-of-course quiz to reinforce learning.
MeSure's commitment to its employees' growth and satisfaction is evident in this revamped course. Join us in embracing a more effective, engaging, and efficient way to learn.
Project Info
Audience: MeSure Call Center Agent Training
Type: eLearning
Tools: Articulate Storyline, SnagIt, and Canva
Skills: Graphic Design, Instructional Design, Branding, Interactive Design, and eLearning Development
Date Created: August 2023
Storyboard
Course Visuals
-
Images from Adobe Stock
-
Brand Images
​
Course Development Insights
I drew inspiration from various insurance websites while developing this course. While exploring these sites, I came across images of houses on fire. Recognizing that such images could be distressing, I decided against using actual images of burning houses. Instead, I opted for a picture of a home that had been destroyed, but I placed a banner over it to lessen the impact. Additionally, I dedicated time to browsing the Redcross.org website for insights. I am particularly satisfied with the scenario that we've constructed for this course. It aims to provide a clear example of the correct approach to handling a call in a sensitive situation.
Reflections
Crafting the scenario for this course was a process that required multiple iterations to arrive at the optimal formula. Initially, I attempted to streamline the experience by grouping images and text boxes and moving them along a motion path. However, challenges emerged when trying to synchronize the appearance of the text with the ongoing voiceover. Managing the pace became restrictive with all elements grouped together. I experimented with altering the motion path's length and duration, but this didn't fully resolve the issue. My next attempt involved dividing the elements into two groups, yet the same obstacles persisted. Ultimately, I chose to segment the scenario into pairs featuring James and Sarah. This enabled me to fine-tune the timeline's timing and employ triggers for the voiceover. This adjustment considerably enhanced the conversation's natural flow, leaving me much more satisfied with the end result.