Storyline
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About the Project
Introducing a compliance course designed exclusively for MeSure Insurance's call center. Our client, MeSure, is a fictional entity, and this course is tailor-made for their needs. In the past, a mandatory 60-minute annual training was provided, which unfortunately left employees disengaged due to its lengthy and uninteresting nature.
MeSure recognizes the need for change. They require a concise yet impactful course that focuses on enhancing customer service skills for their call center agents. This course has been intelligently divided into smaller, more manageable segments, mitigating the weariness often associated with lengthy sessions.
Visual aesthetics, interactivity, and consistent branding have been diligently incorporated into this course to keep learners engaged. MeSure's distinctive identity will shine through every aspect of the course.
We've responded to the demand for a streamlined learning experience. The result is a shorter eLearning course that not only imparts crucial skills but also includes an end-of-course quiz to reinforce learning.
MeSure's commitment to its employees' growth and satisfaction is evident in this revamped course. Join us in embracing a more effective, engaging, and efficient way to learn.
Project Info
Audience: MeSure Call Center Agent Training
Type: eLearning
Tools: Articulate Storyline, SnagIt, and Canva
Skills: Graphic Design, Instructional Design, Branding, Interactive Design, and eLearning Development
Date Created: August 2023
Storyboard
Course Visuals
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Images from Adobe Stock
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Brand Images
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Course Development Insights
I drew inspiration from various insurance websites while developing this course. While exploring these sites, I came across images of houses on fire. Recognizing that such images could be distressing, I decided against using actual images of burning houses. Instead, I opted for a picture of a home that had been destroyed, but I placed a banner over it to lessen the impact. Additionally, I dedicated time to browsing the Redcross.org website for insights. I am particularly satisfied with the scenario that we've constructed for this course. It aims to provide a clear example of the correct approach to handling a call in a sensitive situation.
Reflections
Crafting the scenario for this course was a process that required multiple iterations to arrive at the optimal formula. Initially, I attempted to streamline the experience by grouping images and text boxes and moving them along a motion path. However, challenges emerged when trying to synchronize the appearance of the text with the ongoing voiceover. Managing the pace became restrictive with all elements grouped together. I experimented with altering the motion path's length and duration, but this didn't fully resolve the issue. My next attempt involved dividing the elements into two groups, yet the same obstacles persisted. Ultimately, I chose to segment the scenario into pairs featuring James and Sarah. This enabled me to fine-tune the timeline's timing and employ triggers for the voiceover. This adjustment considerably enhanced the conversation's natural flow, leaving me much more satisfied with the end result.
Rise
About the Project
Welcome to the Conflict Management Course tailored for Qyzn, a fictional company committed to fostering harmonious work environments. This course has been specifically crafted as concise compliance training for managers and team leaders. Qyzn recognizes the detrimental effects conflicts can have on teams and aims to equip its leaders with the skills needed to address and manage conflicts constructively.
In this course, we delve into the heart of conflict management. You'll gain insights into the root causes of conflicts that often arise in professional settings. More importantly, you'll explore proactive strategies to prevent conflicts from arising in the first place, fostering a culture of open communication and mutual understanding.
Beyond prevention, we'll guide you on harnessing conflict as a catalyst for growth. You'll learn how to navigate through disagreements, transforming them into opportunities for team evolution and innovation.
By the end of this course, you'll possess the knowledge and tools to steer your team through conflicts, strengthening collaboration, productivity, and ultimately contributing to Qyzn's success as a harmonious workplace. Let's embark on this journey to effective conflict management together.
Project Info
Audience: Qyzn Managers and Team Leaders
Type: eLearning
Tools: Articulate Rise and Canva
Skills: Graphic Design, Instructional Design, Branding, Interactive Design, and eLearning Development
Date Created: August 2023
Storyboard
Course Visuals
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Images from Adobe Stock
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Brand Images
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Course Development Insights
The course commences by pinpointing workplace conflicts and advances into an examination of the underlying triggers. It offers a structured approach to conflict prevention, followed by a comprehensive exploration of conflict resolution strategies. Through a guided scenario, participants navigate the intricacies of conflict management. Moreover, a sorting activity presents a chance for learners to assess their comprehension by categorizing the do's and don'ts of conflict resolution.
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Reflections
Having constructed only one course in Rise 360 before, I hadn't explored the scenario block until now. However, I must admit that delving into it was a pleasant surprise. The seamless flow and user-friendly interface made the experience enjoyable, resulting in a visually appealing product that I am quite pleased with. Next time, I think I would create a video for this course to help demonstrate how conflict disrupts the workplace.
Camtasia
About the Project
This project was crafted for MeSure, an imaginary company. The purpose of this video is to advocate for remote work best practices. The video showcases both desired behaviors and counterexamples to illustrate MeSure's expectations. It covers multiple instances of effective remote work skills, aiming to guide remote workers towards success.
The video begins with an animated MeSure logo. The video has captivating visuals throughout, enhanced by dynamic animations that create an engaging visual charm. To complement the visual experience, a gentle and soothing musical score has been added to the video's introduction and conclusion, gently fading in and out for an added touch.
Project Info
Audience: MeSure Remote Workers
Type: Video
Tools: Camtasia
Skills: Graphic Design, Instructional Design, Branding, Interactive Design, and eLearning Development
Date Created: August 2023
Storyboard
Course Visuals
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Images from Adobe Stock
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Brand Images
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Course Development Insights
While creating this course I learned how to create an animated logo in Camtasia. I added music to the introduction that played while the logo was animating. I Learned a few new tricks to get the logo to spin. It was fun to learn how this works in Camtasia. I also created several other animations that enhanced the visual appeal. I used a combination of still images and a video clip to add variety for the viewer. Closed captioning was added to the video which can be turned on by the viewer.
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Reflections
I loved creating the animated log and I hope to add more of these to videos I make in the future. I think animations help to bring the video to life and make it more interesting to view. Adding Closed Captions was easy and makes the course accessible for all users.